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"We have been with Stafford for years. Had an issue with the furnace and we had a next day appointment (could have been same day but I had to reschedule). Tech called when he was on route and fixed the problem. Matt (the tech) was courteous and took the time to answer my questions so I would have a better understanding of how our furnace works and what I can do for "self service". My dad always says "you get what you pay for" and I feel we are getting a great value for our dollar."