"We woke up this morning to no heat or hot water. I called in at 7:30 AM and they had someone to our house 45 minutes away on the same day and got us up and running. Great service. This is why we are long time customers!"
Jamie P.
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Credit, Delivery, and Service Terms

  • I hereby agree that upon acceptance of Stafford Oil Company, Inc.’s (“Stafford Oil”) Credit, Delivery, and Service Terms (Stafford Oil’s “Terms”), I am obligated to pay all accounts due within thirty (30) days from the date of delivery or such terms as may be mutually agreed upon, and that in the event that I have not paid said accounts, then and in that event, I shall pay a late payment charge of 1½% (one and one-half percent) per month, chargeable on a monthly basis on the unpaid balance.  This reflects an annual percentage rate of 18% percent.
  • I further agree that I shall pay all reasonable expenses of collection including, but not limited to, charges for bad checks, sheriff’s fees, entry fees, and reasonable attorney’s fees, in the event that the account is placed with an attorney or collector for collection.
  • I understand and agree that in the event my account remains unpaid and past due, Stafford Oil Company, Inc. reserves the right to discontinue making fuel deliveries and the right not to perform service work until my account is current or I have made arrangements for payment that are mutually agreed upon by Stafford Oil. In addition, Stafford Oil reserves any other rights and remedies it may have including, but not limited to, the right to remove fuel.
  • I understand that when my account(s) utilize Stafford Oil’s Automatic delivery method, this service is intended to assist in preventing me from running out of oil, but is not a guarantee of never running out of oil. I am responsible for notifying Stafford Oil if my heating needs change including, but not limited to, altering the amount of wood or pellets I burn and altering the usage of a seasonal or rental residence. I further understand and agree that, if Stafford Oil declines to make a delivery or perform service work if my account remains unpaid or past due or if Stafford Oil is unable to make a delivery or perform service work due to the following, but not limited to, inaccessibility, inclement weather conditions, supply, unauthorized access, locked door(s), I will not hold Stafford Oil responsible for any damages or liabilities that arise from such circumstances.
  • I further understand and agree that I am to maintain access for such deliveries by keeping driveways and walkways clear of snow, ice, etc. Stafford Oil is not obligated to deliver fuel if in Stafford Oil’s opinion, the delivery cannot be made safely because of conditions. I agree that Stafford Oil is not responsible for any driveway damage unless I specify in writing that Stafford Oil is prohibited from using the driveway.
  • I further understand that Stafford Oil’s Terms will remain in effect as long as I have an account with Stafford Oil, or until Stafford Oil revises its Terms.

In case of error or inquiries about your bill:


The Federal Truth in Lending Act requires prompt correction of billing mistakes.

1. If you want to preserve your rights under the Act, here’s what to do if you think your bill is wrong or if you need more information about an item on your bill:

a. Do not write on the bill. On a separate sheet of paper write (you may telephone your inquiry but doing so will not preserve your rights under this law) the following:

i. Your name and account number (if any).

ii. A description of the error and an explanation (to the extent you can explain) why you believe it is an error. If you only need more information, explain the item you are not sure about and, if you wish, ask for evidence of the charge such as a copy of the charge slip. Do not send in your copy of a sales slip or other document unless you have a duplicate copy for your records.

iii. The dollar amount of the suspected error.

iv. Any other information (such as your address) which you think will help us to identify you or the reason for your complaint or inquiry.

b. Send your billing error notice to the address on your bill which is listed after the words: “Send inquiries To:” Mail it within 60 days after the bill was mailed to you.

2. We must acknowledge all letters pointing out possible errors within 30 days of receipt, unless we are able to correct your bill during that 30 days. Within 90 days after receiving your letter, we must either correct the error or explain why we believe the bill was correct. Once we have explained the bill, we have no further obligation to you even though you still believe that there is an error, except as provided in paragraph 5 below.

3. After we have been notified, neither we nor any attorney nor a collection agency may send you collection letters or take other collection action with respect to the amount in dispute; but periodic statements may be sent to you, and   the disputed amount can be applied against your credit limit. You cannot be threatened with damage to your credit rating or sued for the amount in question, nor can the disputed amount be reported to a credit bureau or to other creditors as delinquent until we have answered your inquiry. However, you remain obligated to pay the parts of your bill not in dispute.

4. If it is determined that we have made a mistake on your bill, you will not have to pay any finance charges on any disputed amount. If it turns out that we have not made an error, you may have to pay finance charges on the amount in dispute, and you will have to make up any missed minimum or required payments on the disputed amount. Unless you have agreed that your bill was correct, we must send you a written notification of what you owe;  and if it is determined that we did make a mistake in billing the disputed amount, you must be given the time to pay which you normally are given to pay undisputed amounts before any more finance charges or late payment charges on the disputed amount can be charged to you.

5. If our explanation does not satisfy you and you notify us in writing within 10 days after you receive our explanation that you still refuse to pay the disputed amount, we may report you to credit bureaus and other creditors and may pursue regular collection procedures. But we must also report that you think you do not owe the money, and we must let you know to whom such reports were made. Once the matter has been settled between you and us, we must notify those to whom we reported you as delinquent of the subsequent resolution.

6. If we do not follow these rules, we are not allowed to collect the first $50 of the disputed amount and finance charges, even if the bill turns out to be correct.

7. If you have a problem with property or services purchased with a credit card, you may have the right not to pay the remaining amount due on them, if you first try in good faith to return them or give the merchant a chance to correct the problem. There are two limitations on this right:

a. You must have bought them in your home state or if not within your home state within 100 miles of your current mailing address;  and

b. The purchase price must have been more than $50.

However, these limitations do not apply if the merchant is owned or operated by the creditor, or if the creditor mailed you the advertisement for the property or services.

Buyer agrees that Seller may make changes in the rates, charges and other terms of this Agreement from time to time hereafter, provided that Buyer is given notice of such changes and they do not exceed the limits established by law.

If the buyer fails to make any payment when due, Seller may declare the full remaining balance due and payable and Buyer agrees to pay court costs and reasonable attorney’s fees not in excess of 25 per cent of the unpaid balance after default and referral to an attorney who is not a salaried employee of the Seller.

NOTICE: The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of sex or marital status. The Federal agency which administers compliance with this law concerning this creditor is Equal Credit Opportunity, Federal Trade Commission, Washington, D.C.  20580.

"I had to have a new boiler put in my home. From the start, Marcy and Weymen were wonderful! I cannot say enough good things about them. Including Kim (I think that's her name) who directs your calls when you call in. You are all an asset to Stafford. I cannot thank all of you enough for making such a big expensive job a little less painless!! In a day and age when good Customer Service is almost impossible to find, I am SO happy to be Customers of Stafford!"
Carolyn G.
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